Through your customer loyalty program/POS customers get to answer questions about their visit.
The Maze app gives every in-store team member training activities and goals to reach.
Training creates new behaviours that take you closer to your goal: perfect in-store customer experience.
Not satisfied with their existing customer insight approaches, Specsavers worked with Maze on a worldwide project taking in over 2,000 stores.
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Prior positive in-store experience is now the biggest factor on footfall to your store in all retail segments.
Increase the number of customers that are offered purchase advice with up to 50% with the same staffing.
What would the effect be if each customer purchased 1-2 more items each visit to your store? That’s something Maze’s customers have accomplished.
Maze is the missing piece of the puzzle in achieving perfect in-store customer experience. Change can be difficult, whether it’s about increasing sales, becoming a better listener or developing new habits.
By combining scientific approaches to customer engagement with direct feedback from real customers, the Maze app for daily training creates new better habits for retail staff.
The app gamifies and rewards the areas of improvement you’ve chosen to focus on. It’s fun to use and creates measurable effects.
Maze integrates seamlessly to your existing loyalty program and with our easy onboarding you’re soon up and running. Exactly as with our other +90 000 users!
Maze uses AI to propose, measure and follow up each store and its staff’s improvements over time.
KappAhl in Krokstadelva, Norway, is now scoring higher in their face-to-face customer interactions…
Continuous feedback from customers directly to each store has produced results…
The most impactful part of your success and revenue as a retailer is your company culture. This is what all other positive effects come from. Yet, this is something many companies don’t talk about very often. Let’s look at why this should be a top priority, and how you can build a winning culture.
On the 14th of February, we facilitated an exclusive networking event where some of our most growth-minded Maze customers from the Nordics got together for an inspiring Meetup! Here are some of their biggest takeaways from the event.
Let’s look at some examples where investing in customer experience leads to increased conversions and hit rate, which in turn leads to profit for your stores.